Here are a collection of frequent questions that have been asked by our past customers. These should answer any common questions you may have about our service. If you have additional questions or concerns about our service place call us at (714) 862-3003 or (323) 972-3376 or email us at lam.tran@fuzionelectronics.net.
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What is the estimated turn-around time?
The turn-around time for any repair is within 1 hour if your are at our Los Angeles location. All of our repairs are done at the Los Angeles location. If you are a costomer of the Orange County area we offer a drop off location in Garden Grove with a 24 hour next day service.
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Will I loose the data on my old hard drive?
If your unit is a Playstation 3 your data should be intact, unless you have a currupted hard drive and the hard drive needs to be replaced. If your PS3 has an overheading issue beyond repair and the only option is to replace the motherboard, then your data will also be lost.
If your unit is an XBOX 360, all data in your hard drive should be intact by just removing the hard drive.
(Under any circumstances we will notify all of our customers if any data are in the risk of being lost before continuing with the service.)
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I have a game stuck inside of the unit, will you be able to get the game out?
Yes! Of course!
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Can I watch while you repair my unit?
Yes. We do all repairs in front of the customer to ensure satisfaction and assurance. We use only original parts and thoroughly service each and every unit with details.
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How long is the warranty?
All repairs and services come with a 90 Day Warranty. The warranty only applies to the service that was originally rendered.
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Do you also sell parts?
We sell all parts for PS3 and Xbox units. If you need a part for the Nintendo Wii or PSP please give us a call and we can order the parts for you.
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Where are you located?
We have a location in Los Angeles off of Slauson Ave and Florence Ave (10 minutes south of the Staple Center). Our 2nd location is in Orange County in Garden Grove, off of Beach Blvd and Hoover St.
Questions?
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