6 easy steps to repair your system
1. Request a service
Start the process by sending us a request for repair through our request form, email, or phone. In the request, you should provide a very detailed description on the status of your system and the series of events that lead the system to malfunction. In a short period, one of our special technician will contact you to walk you through the process of getting your system repaired.
2. Free Diagnostic
Once the technician has fully learned about condition your system, he will provide you with a detailed explaination of your system's defect and what is needed to be done to repair it. If your system is experiencing an uncommon problem that is unable to be diagnost remotely, the technician will request that you drop it off so a diagnostic run can be done in-house. All diagnost is free of charge.
3. Price Quote
A price and repair time will be quoted to you before any service is provided. You will not be suprised with any additional charge. If for some reason through the process of repairing your system additional repairs or parts is discovered, you will be notified before any additional charge or service. If your system cannot be fixed, you will recieve your system back in the condition it was in when it was dropped off and you will not be charged with anything.
4. Drop Off
We have numerous drop off spots around the DC, and LA area. We will make it as simple as we can for you to get the system to us. We are flexible with our schedual so that it is not an inconvenient for you to get your system to us and to pick it back up.
5. Repair
Depending on what service is provided, you can either wait while the technician is working on your system or drop off it off and pick it up once it is ready. Since we are an appointment only service, we will start working on your system the minute you drop it off.
6. Pick Up
Once the repair is done and ready for you to pick up. The technician will turn on the system and let you navigate and test it to make sure it is working at a 100% level. All of our service comes with a 90-day warranty to guarentee the quality service we provide.
Questions?
Use the IM widget below to chat with a tech.
Start your repair by sending us a request
